Customer Support L2

Kochi, Kerala•Full-time

We are seeking experienced Customer Support L2 representatives to join our team in Kochi. This role involves handling complex customer queries and providing advanced technical support.

Requirements

•Bachelor's degree in any discipline
•2-4 years of experience in customer support
•Strong technical knowledge
•Excellent communication skills
•Ability to handle escalations

Skills

•Advanced Customer Service
•Technical Troubleshooting
•Escalation Management
•Communication
•Problem Solving
•Documentation

Additional Requirements

•Flexibility to work in hybrid mode in Kakkanad, Kochi
•Ability to adapt to different time zones
•Strong teamwork and collaboration skills
•Commitment to continuous learning

Compensation

Competitive salary with comprehensive benefits and growth opportunities.